FAQ

BASIC / GENERAL QUESTIONS

  • The model number and serial number for your Kamado Joe grill can be found in the owner's manual that comes included with your grill.

  • Customer support can be reached by creating a customer support ticket at the Contact Us page.

    Warranty support requires a product registration be completed prior to receiving assistance. To register your product, please visit our Product Registration page.

    Please note that past email addresses are no longer being monitored.

  • Please visit our Registration Page to register your Kamado Joe product for warranty protection. Please be aware that you will need a copy of your receipt when registering your product, so be sure to hold onto your physical and/or virtual receipt after purchase.

  • Sometimes the serial number is stamped under the dome of the grill. If you are unable to locate it or have lost your user manual, you can put NA in the section where it asks for your grill's serial number.

  • Kamado Joe products can be purchased from major independent and select retailers are all over the world. Use our handy dealer locator page to find a Kamado Joe dealer near you.

  • If you have lost the manual for your grill and/or it was not in the box, please go to our Instruction Manuals page and search using your model number. You may also go to the individual product page on this site and click on “Support”.

  • Kamado Joe ships within the United States and Canada (except for Hawaii and Alaska).

Konnected Joe

  • The Konnected Joe is the very first Kamado Joe grill to offer built-in digital controls to provide a digitally connected ceramic grilling experience. Light your charcoal with the push of a button and control and monitor your cooks via the Kontrol Board or the Kamado Joe app. The Konnected Joe also offers the standard Kamado Joe innovation with the 2-Tier Divide & Conquer® Cooking System, Slide-Out Ash Drawer, Air Lift™ Hinge and more.

    1. 1. The Automatic Fire Starter (AFS) ignites charcoal quickly with the push of a button via heating element inside the grill.
    2. 2. Kontrol Board™ allows the user to set and monitor cook modes, grill temperature, meat probes, and session graphing. Connect to the Kamado Joe app via WiFi.
    3. 3. The Digital Fan maintains and regulates temperature consistency throughout the cook by generating airflow through the grill interior. You may also use Classic Cook mode for a traditional Kamado Joe grilling experience.

  • The Konnected Joe™ will come standard with the 2-Tier Divide & Conquer® Flexible Cooking System, accessory rack, 2 ceramic heat deflectors, 2 stainless steel cooking grates, ash tool, grill gripper, and 1 meat probe.

  • The Konnected Joe is compatible with most Classic Joe™ series sized accessories (Classic Joe Charcoal Basket NOT compatible with the Konnected Joe grill).

  • Yes, the Konnected Joe can be built into an outdoor kitchen. Simply remove the screws from the cart and use your product as a standalone grill (see user manual for more details).

  • The Konnected Joe can sear at high heats up to 370° C or cook low and slow at 107° C temperatures.

  • Use the official Kamado Joe App in order to set your grill temperature, cooking times and discovering
    new recipes.

    Download on the App Store (iOS)

    Get it on Google Play (Android)

  • Height: 122 cm

    Width: 119 cm

    Depth: 79 cm

    Weight: 98 kg

Big Joe Series

  • 1. Grill Dimensions:
    Width: 148 cm
    Height: 134 cm
    Depth: 91 cm
    (w/ cart & shelves)

    2. Grill Weight: 160 kg

    3. Heat Range: 107 °C to 399 °C

    4. Cooking Surface: 61 cm diameter

  • 1. Grill Dimensions:
    Width: 148 cm
    Height: 137 cm
    Depth: 91 cm
    (w/ cart & shelves)

    2. Grill Weight: 169 kg

    3. Heat Range: 107 °C to 399 °C

    4. Cooking Surface: 61 cm diameter, 2916 cm²
    - With Grill Expander: 3879 cm²
    - With Two Sets of Grates: 5832 cm²
    - With Both Grates & Grills Expander: 6813 cm²

  • 1. Grill Dimensions:
    Width: 148 cm
    Height: 137 cm
    Depth: 91 cm
    (w/ cart & shelves)

    2. Grill Weight: 221 kg

    3. Heat Range: 107 °C to 399 °C
    149°C Max. when using SlōRoller

    4. Cooking Surface: 61 cm diameter, with 3 Tier Divide & Conquer: 5574 cm²

  • See our Grill Comparison Chart for details on differences between grills.

Classic Joe Series

  • 1. Grill Dimensions:
    Width: 118 cm
    Height: 123 cm
    Depth: 77 cm
    (w/ cart & shelves)

    2. Grill Weight: 91 kg

    3. Heat Range: 107 °C to 399 °C

    4. Cooking Surface: 46 cm diameter, 1580 cm²

  • 1. Grill Dimensions:
    Width: 118 cm
    Height: 122 cm
    Depth: 71 cm
    (w/ cart & shelves)

    2. Grill Weight: 105 kg

    3. Heat Range: 107 °C to 399 °C

    4. Cooking Surface: 46 cm diameter, 1651 cm²
    w/ grill expander: 2626 cm²
    w/ 2 set of grates: 3277 cm²
    w/ both grates and grill expander: 4248 cm²

  • 1. Grill Dimensions:
    Width: 118 cm
    Height: 128 cm
    Depth: 76 cm
    (w/ cart & shelves)

    2. Grill Weight: 119 kg

    3. Heat Range: 107 °C to 399 °C
    149 °C Max. when using SlōRoller

    4. Cooking Surface: 46 cm diameter, W/ 3 Tier Divide & Conquer: 1580 cm²

  • See our Grill Comparison Chart for details on differences between grills.

Joe Jr

  • 1. Grill Dimensions:
    Width: 50 cm
    Height: 69 cm
    Depth: 53 cm
    (w/ stand)

    2. Grill Weight: 31 kg

    3. Heat Range: 107 °C to 399 °C

    4. Cooking Surface: 34 cm diameter, 954 cm²

  • 1. Kamado Joe Sear Plate

    2. Joe Jr Cover

Pellet Joe

Kettle Joe

  • 1. Grill Dimensions:
    Width: 123 cm
    Depth: 74 cm
    Height: 111 cm
    (with cart)

    2. Grill Weight: 55 kg (assembled)

    3. Heat Range: Up to 370 °C

    4. Cooking Surface: 57 cm cooking surface for a total of 2342 cm²

    5. Features:
    * Cart with wheels
    * Side Shelves
    * Patented SlōRoller™ Hyperbolic Smoke Chamber
    * Hinged lid
    * Ceramic firebox
    * Patented SlideOut ash drawer
    * Built-in thermometer
    * Two-Tier Divide & Conquer System

  • 1. Our Big Joe Heat Deflectors can be used on the lower tier of the cooking rack.

    2. All Classic Joe cooking surfaces will fit on top of the firebox.

    3. Kettle Joe Cover (KJ15080320)

    * The JoeTisserie, DōJoe and iKamand are not compatible with this unit.

  • 1. An ash drawer gives you an easy, quick clean up compared to other kettle grills.

    2. We always recommend you protect your grill with a cover, but the coating on the grill will prevent it from rusting. It will only rust if the porcelain coating chips.

    3. Features our standard KJ Warranty. Learn more about our warranty.

  • Our Classic and Big Joe grill bodies are entirely made of ceramic, while the Kettle Joe has ceramic inserts, but a traditional kettle body made up of steel. The Kettle Joe features a ceramic firebox for improved heat retention and durability.

iKamand

  • If you are experiencing issues with your iKamand, please submit a support request.

  • 1. Mount the iKamand adaptor onto your charcoal grill (video instructions).

    2. Power on your unit

    3. Download the iKamand app

    Apple App Store

    Android App on Google Play

    4. Create an account and sync your device

    5. Start Cooking

  • Apple App Store

    Android App on Google Play

  • 1. Not compatible with 5GHz WiFi Networks. Please check your router, internet service provider, or cellular app (ATT, Xfinity, etc.) to determine what wi-fi you have.

    2. Compatible with 2.4GHz WiFi Networks

    3. IOS and Android Apps available

    4. Connecting your iKamand (video)

  • 1. Kamado Joe Classic Vent Adaptor or Kamado Joe Big Joe Vent Adaptor

    2. 1 Pit Probe

    3. 1 Food Probe

    4. 12V DC Power Adaptor

    5. 1 iKamand Controller

    6. 1 Plastic Cap for your Vent Adaptor

  • Only compatible with the Classic and Big Joe series

  • 1. Do not expose to severe rain and/or storm

    2. Do not expose to corrosive materials

    3. Do not throw into the pool or fire

    4. When ending a high temperature cook, unmount your iKamand and store it in its case

    5. There is a one-year limited warranty on the iKamand. Six-month warranty on iKamand temperature probes, excluding damage from high heat exposure outside operating temps (a maximum of 260 °C).

Tips and Guides

  • Need help stacking your charcoal? We've got you covered with this helpful video: https://www.youtube.com/watch?v=1-vFR0haipk.

  • Controlling the temperature on your new Kamado Joe grill is one of the most important aspects of ceramic grill cooking, and this helpful video outlines just how to do that: https://www.youtube.com/watch?v=eDpeEr6PuWU

  • We've got your iKamand installation needs covered with this handy how-to video: https://www.youtube.com/watch?v=M2U4dN4nrw4

  • 1. Distance: Learn about the fundamentals of distance on the Kamado Joe with this helpful video.

    2. Fire: Fire is the main cooking element for our grill, learn how to handle it with this helpful video.

    3. Surfaces: The cooking surface has the ability to alter how you cook, and different foods will call for different surfaces. Learn all about how to use cooking surfaces on your Kamado Joe grill in this video.

    4. Smoke: Smoke is flavor's best friend. Learn how to harness the power of smoke when cooking on your Kamado Joe grill in this video.

  • From learning how to light your grill and cooling it down to cleaning it and putting a cover on it, Kamado Joe has a helpful how-to video for most of your questions. We recommend checking out this video playlist so that you can get more comfortable with your grill, and become the best Kamado Joe griller that you can be.


  • Can't quite get your iKamand fitted to your grill or having trouble getting your JoeTisserie accessory attached to your grill? Worry not, we have how-to videos that will walk you step-by-step through those questions and
    more, watch them here.

  • Introduction to SlōRoller (video)